Overheard lists out the most recent Twitter posts ("tweets") related to this company. Anyone, employee or
customer, can convert a tweet into a community topic. Overheard notifies the original Twitter poster of the
discussion started in response to their issue.
RT @aptohosting: @pipelinedeals Just wanted to let you guys know that you have the BEST CRM software I have ever used (ZOHO/HighRise/Sugar/etc) keep it up...